Mobe Training – Technology has revolutionized the way businesses operate. It enables companies to do more with less. Entrepreneurs can now manage their businesses with speed and precision, resulting in better communication, enhanced collaboration and better customer experience. If you translate it to dollars and cents, technology can reduce up to 70% of operational costs by using VoIP, teleconferencing services, online payment systems, remote desktop applications and open source software instead of traditional legacy systems.
Here is a list of tech tools you should consider adopting to help you boost your business performance.
1. Customer Relationship Management (CRM)
CRM refers to a set of tools and processes that companies use to manage, track, and analyze data, relationships and interactions with current and potential customers. Businesses have a clear visibility of a customer’s journey from inquiry to sale, and can access data anywhere and anytime they need it.
2. Accounting Software
If you want real-time visibility of your finances, forget about ledgers and excel sheets for an accounting software. Factors to consider when choosing a platform like Mobe Affiliate Program include ease of use, interoperability with banks and other business software, access and portability, price, security and customer support. Try affordable, full-featured cloud-based services like Xero, PeachTree or MYOB over desktop versions for real-time, on-the-go access.
While free versions are nice, they have limited features and often lack support. Go for paid plans that range from $9.99 to $39 per user/month if you want robust features and third-party integration capability.
3. Mobile Technology
Tsys’ 2014 Consumer Payments study reveals that as much as 48% of customers prefer to pay with their credit cards. Click2Sell, on the other hand, found out that credit card payments account for around 50% to 80% of online transactions. By incorporating mobile payment apps into your system, you are taking advantage of these statistics, giving customers more payment options that could bring more sales, fewer missed opportunities and faster growth.
4. Security System
According to Mobe Matt Lloyd Computer Critic’s Infographic, the global cost of cybercrime has reached $315 billion in Q3 of 2015, and the number continues to rise. To protect your system from malware, viruses, spam, identity theft, data loss, phishing and other malicious threats, you can opt for routers with basic security features for less than $50. You can spend around $5,000 for a robust enterprise firewall, or choose something in between that fits your budget, security and administration needs.
5. Communication System
Seamless, fast and real-time communication with employees, partners, stakeholders and customers is paramount because it results in faster decision-making, managed expectations and customer satisfaction. However, traditional communication using switched telephone networks is expensive.
Thanks to Voice Over IP (VoIP), you can now slash off as much as 90% from long-distance charges. It also eliminates costs for equipment, phone lines, manpower and maintenance. Key factors to consider in choosing a VoIP service include ease of use and accessibility, cost, the scope of service, maintenance and administration, support and scalability. If you want a comparison of all available brands, refer to this 2016 review of the best VoIPs based on overall rating, service plan, features, administration and support.
6. Customer Service System
Businesses are built based on good relationships. To nurture this, you need a customer service software to efficiently handle and respond to customer requests. Zendesk provides an entry-level customer service for $5 per agent per month for a minimum of three. It can scale to a regular plan ($25/agent per month), plus plan ($59/agent per month) and enterprise plan ($125/agent per month) depending on your needs.
7. Cloud Computing
When you check your bank balance, manage social media accounts, or monitor your satellite servers online, you are using cloud computing. It’s simply computing through the Internet, and it provides businesses with a range of benefits including reduced costs, flexibility, mobility, automation, among many. If you plan on migrating to the cloud, you should know the differences between Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS) or Platform-as-a-Service (PaaS).
Matt Lloyd is CEO and Founder of MOBE (My Online Business Education), an education company with over 750,000 subscribers, 165 staff and over 12,000 active affiliate partners. MOBE’s mission is to be the number 1 training resource in the world for small business owners and entrepreneurs. This is achieved through the company’s products, services, and live training events.
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